Privacy Policy

Book My Chair is a two-sided booking marketplace for personal-care services in Australia. We connect customers with independent personal-care businesses ("centers") and the staff who work at them.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and the choices and rights you have. It applies to everyone who uses Book My Chair — customers, center owners and their staff, and customer-service users.

It covers all of the ways you interact with us, including our website at bookmychair.com.au, our mobile applications for iOS and Android, and any emails, SMS messages or other communications we send. Our website and mobile app share the same backend, so this single policy governs both.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this policy, "we", "us" and "our" refer to Book My Chair Australia, and "you" refers to the individual whose personal information we handle.

The personal information we collect depends on how you use the platform and whether you are a customer, a center owner, or a member of staff. We collect the following categories of information:

We collect information in three main ways:

On the website we use cookies and similar technologies to keep you signed in, remember your preferences, secure the service, and understand how the platform is used. In the mobile app we use equivalent technologies, such as device identifiers and software development kits (SDKs).

We use a privacy-focused product-analytics provider to measure and improve how the platform performs. This information is used in aggregate to understand usage trends; we do not use it to build advertising profiles, and we do not sell it.

You can control cookies through your browser settings, and you can reset or limit advertising identifiers and analytics through your device settings. Disabling some cookies or technologies may affect how parts of the platform work.

We use your personal information to:

We may contact you by email, SMS and (on the mobile app) push notification. Service or transactional messages — such as booking confirmations, reminders, changes, receipts and security alerts — are part of providing the platform and cannot be opted out of while you hold an account, though you can turn off push notifications in your device settings.

Marketing communications are only sent where permitted, and every marketing message includes a simple way to opt out. Turning off push notifications or unsubscribing from marketing does not stop essential service messages.

To help you find centers and availability near you, the platform can use location information. On the website this may be derived from a location you type in or, with your permission, your approximate location. In the mobile app, precise location is only accessed when you grant the relevant permission.

You can change or withdraw location permission at any time through your browser or device settings. If you do, you can still use the platform by entering a suburb, postcode or address manually.

Where in-app messaging between customers and centers is available, messages are transmitted over encrypted connections. During the current phase, message content may be accessible to Book My Chair for safety, moderation and dispute resolution. We are working toward end-to-end encryption in a future release.

We disclose personal information only as needed to run the platform, and never sell it. We may share it:

Some of our service providers store or process data outside Australia, including in the United States and other countries where they or their sub-processors operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

We protect personal information using technical and organisational measures. Information is encrypted in transit and at rest, access is restricted to staff and providers who need it to do their job, and our database enforces row-level security so users can only reach data they are permitted to see.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and you are responsible for keeping your account credentials confidential.

We keep your personal information for as long as your account is active and for a reasonable period afterwards to meet our legal, tax, accounting and dispute-resolution obligations, after which it is deleted or de-identified.

Some records — such as transaction and payment records — may be retained for longer where the law requires it.

We maintain procedures to detect, assess and respond to data breaches. If a breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

You can view and update most of your information directly from your account settings on the website or in the mobile app. You may also request access to, or correction of, the personal information we hold about you by contacting us.

We will respond within a reasonable time. If we decline a request, we will explain why and how you can seek a review, except where the law allows us not to.

You can:

Book My Chair is intended for people aged 18 and over and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

The platform may link to or rely on third-party services, such as Stripe, Google and the Apple App Store and Google Play. Their handling of your information is governed by their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of third parties.

When you download or use our mobile app, the relevant app store (Apple App Store or Google Play) may collect information about you in accordance with its own terms and privacy policy. That collection is outside our control and is not covered by this policy.

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you through the platform. Your continued use after a change means you accept the updated policy.

If you have a question about your privacy, want to exercise a right, or wish to make a complaint, contact us at info@bookmychair.com.au. We will acknowledge your complaint and aim to resolve it within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5288, Sydney NSW 2001.